What is the status of my order?

• The latest update for your headset order will always be through our blog:

  • https://store.bigscreenvr.com/blogs/beyond

  • Example from December 19th: https://store.bigscreenvr.com/blogs/beyond/bigscreen-beyond-2-december-production-update

• Prescription lens inserts orders typically take about 4 weeks to ship on average, but can vary a bit.

• Accessories, merch, replacement parts ship within 1 week when in stock.

This is the latest info for all orders - feel free to contact us at support@bigscreenvr.com if you'd like to check into your order status specifically, however the information we can provide is likely similar to this article.

Yep! Once your scan is complete, we begin production of your custom-fit cushion. If any issues pop up, we'll contact you to let you know - otherwise, sit tight as the next email will be one with tracking information once your order ships!