Pre-delivery Questions
Pre-purchase Questions
If you're looking to buy a Beyond but have some questions, this article is here to provide the answers for all common inquiries! The current estimate ...
What is the status of my order?
The latest update for your headset order will always be through our blog: https://store.bigscreenvr.com/blogs/beyond Example from March 6th: https://...
3D Facescan FAQ
Having issues with the facescan process?
2 articles
Getting Started
Beyond Utility -- How to Download, Install, Use, and Troubleshoot.
The Beyond utility can be used for changing brightness & refresh rate. This tool enables you to tweak your Beyond's display brightness, refresh rate, ...
Using a Laptop With the Beyond
Using a laptop with the Bigscreen Beyond is easy enough to do, but comes with some caveats. The Beyond needs to access a DisplayPort 1.4 signal capabl...
AMD GPU Users: Additional Setup Required! | Extended Display Mode issues
There is a known issue with AMD GPUs where the headset will not be recognized at first, and is instead picked up by Windows as a monitor/display. We a...
How to adjust your IPD
Beyond 2 adds independent IPD (interpupillary distance) adjustment for each eye. To get the sharpest, most comfortable image, you’ll first need to kno...
Eyetracking
Everything related to Eyetracking with the Beyond 2e
3 articles
FAQ
Beyond 2 - FAQ
It's an exciting time for all, with many ongoing questions. Here's some answers to the most common inquiries... Existing Beyond 1 lens inserts will wo...
FAQ - Audio Strap
If you're having issues adjusting or using your Audio Strap, this page contains all info related to it - it's also highly recommended to check out the...
FAQ - Common issues with using your Beyond
This article contains a variety of common issues you may encounter that are a bit too short to warrant a dedicated article! This list may be expanded ...
Troubleshooting Your Beyond
Common Connection Issues - Start Here.
If you're experiencing connection issues with your Beyond, start here. This article contains various tips and tricks that can fix a lot of common con...
Issues with 3rd-Party Accessories and Software
While supporting third-party accessories is outside the scope of our support, users sometimes contact us about issues that occur while using them. In ...
Hardware/Software Connection issues
Black screens, grey screens, static, SteamVR errors and more - we've got it all here.
9 articles
Sim Racing & Flight Sim Issues
Common issues related to Simulation titles, such as iRacing and DCS world
3 articles
Fitment issues - IPD/Cushion
If your Beyond feels uncomfortable, blurry, or poorly fitted, look here!
2 articles
Using Your Beyond
Precautions while using your Beyond
The Beyond is a specialized piece of VR equipment, and in order to ensure you have the best experience with your Beyond, these are some general precau...
How to clean your Beyond's lenses
The Beyond's lenses can get dirty and smudged over time, particularly if your eyelashes make contact with the lenses. They require delicate care and h...
Prescription Lens inserts, and why you might need them.
If you need a prescription for distance vision, the answer is Yes! The prescription lens inserts can help... Reduce eyestrain Increase edge to edge...
Official Discord Server
Join the official Bigscreen Beyond Discord server and get help from both the community and staff!
Community Mods
Straps, adapters, interfaces and more - the Beyond community has many ways to modify your Beyond!
2 articles
Beyond 1 (Legacy Hardware)
Articles specific to Beyond 1 only
2 articles
Policies & Returns
Order Policies - Warranty and Hardware Terms
This page contains various details and terms related to your order, our policies, and your rights. See our hardware terms here . See our warranty te...
Returning your Beyond safely - Packaging Guide
Sometimes, you might need to send your Beyond back to us for inspection or repair, as part of the Return Merchandise Authorization ( RMA ) process. It...
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