While the knowledge base provides a variety of quality help topics that can help answer most common inquiries, some things will require additional support! Luckily, we're here for you at any time via support@bigscreenvr.com, or our official Discord server.

• Cancel your order

• Modify the shipping address or contact details

• Edit your order to add or remove an item

• Temporarily hold off shipping your order until a later date

• Your Beyond is physically damaged in any way

• The Beyond isn't lighting up or being detected by your PC, and the hardware troubleshooting help articles were unable to resolve the issue

• The eyetracking modules have stopped functioning, or feel overly warm in use

• The Displays start flickering to an inverted image every 1 second.